Technical Account Manager (Danish Speaking, Hybrid)
jobbeskrivelse
Technical Account Manager
Logpoint, a global leader in cybersecurity, is seeking a skilled Technical Account Manager to join our dynamic team in Denmark. We have an office in central Copenhagen if that suits and or we can and are open to a hybrid working model. Just ask!
In this role, you'll be a crucial part of the global Customer Support &
Operations team, providing localized support to our clients and assisting global customers when needed. Your primary focus will be on working closely with clients from various domains to support and integrate systems and protocols with our world-class SIEM.
Embark on a transformative career journey with Logpoint, a recognized leader in cybersecurity. As an innovative and dynamic organization, we are more than just a workplace;
it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions.
Join us;
let's pioneer excellence together.
Responsibilities:
Operations team. Work with customers, partners, and colleagues to exactly understand reported issues. Carefully collect and record documentation in the LogPoint Ticketing system. Master the Logpoint system at the service level to be able to investigate and analyze technical issues with the services and how they interact. Master the Logpoint system at the infrastructure (network, HW) and OS level to be able to identify system and resource issues impacting the services, performance, or user experience. Contribute to knowledge building, transfer, and usage in a Knowledge-Centered Service organization. Lead regional escalation projects and high-profile customers from a support perspective ensuring solution health and efficient tuning achieved for customers as part of the general customer success effort.
Your profile:
What success looks like:
Success in this role is defined by your ability to drive technical excellence as a Technical Account Manager at Logpoint. You will play a pivotal role in reshaping the user interfaces and enhancing the business logic for Logpoint's cutting-edge software in the cloud.
Join us in this exceptional opportunity to have a profound impact on the digital landscape of cybersecurity. Elevate your career to new heights and leave a lasting imprint on the industry. Apply now to become a key player in our Engineering team and be at the forefront of cybersecurity innovation.
Why join Logpoint:
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