Teknisk Supporter

Teknisk Supporter
Ballerup

At KMD CCM (Customer Communication Management) we help our customers improve, simplify, automate, and manage communication and digital experiences for their customers. We do this through consultancy, software-based solutions and platform technology – across channels, digital and physical. The solutions are adapted to the individual customer's needs for help with design, workflows, and production of communication to customers and citizens. This is within a large number of public and private companies.

You will be a part our KMD CCM application support team based in KMD Ballerup with 15 members.

Your primary tasks:

Windows server application support

• Operational monitoring of applications.
• Testing new features/versions of applications
• Update servers with applications

Application support

• Participation in the handover from the development team
• Preparation of monthly statistics of use of the application
• Update documentation
• Azure Application maintenance tasks

User support

• Support incoming inquiries from customers via mail or Service Now
• User administration of customers in the administration portal
• Troubleshooting error messages from customers
• Start-up help for 3rd party suppliers using web service.

Qualifications:

• Windows Server administration experience
• Knowledge of the ITSM processes / ServiceNow / ITIL4
• Power Shell experience
• Basic network knowledge TCP/IP, DNS and firewalls
• User support experience

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